Most of our orders are shipped within 48 hours.

Note that when the package leaves our warehouse, we are no longer responsible for delays encouraged by the carrier.

Import duties and charges are not included in the item price or shipping charges. They are the customer’s responsibility.

Canada
Shipping costs are calculated automatically on our website based on your address.

Some addresses may have additional charges given their location. Examples include Air Zone locations (locations where mail must be flown more than 6 months per year), Northern and Remote Regions — a location that is far from major urban centers or receives infrequent service.

Please note that we are not responsible for any remote area overage fees or customs clearance fees.

International
Since we are based in Canada, international packages may be subject to duties and taxes. International buyers are responsible for any customs fees, taxes, tariffs or duties levied by their respective government.

Additional charges for customs clearance must be paid by the recipient. Import duties, taxes and charges are not included in the item price or shipping charges. Please check your local customs website for more information.

Novafor Equipment has no control over these charges and we cannot determine or predict what they may be.

It is possible to modify your order as long as it has not been completed by our team and left our warehouse. This option is only valid by phone.

Contact our head office office by phone to make the change: 450 818-2121 or 1 844 434-1166.

Please note that given the time allowed for your order modification, additional shipping and handling charges may apply.

Yes! However, please keep in mind that our products are sold exclusively for use by professional arborists or other fully trained and qualified professionals to examine their equipment and determine if it is adequate to operate in the intended environment.

Some equipment is not intended for use by persons who have not received full professional training.

You can make an appointment with one of our representatives for a personalized presentation either in one of our two stores or near your premises.

For the moment, the service of presentations outside our premises is only offered in certain cities of Quebec and Ontario. Call us for more details: 450 818-2121 or 1 844 434-1166.

Since we are located in Canada, all our prices are displayed in Canadian Dollars ($).

If you wish to place an order for in-store pickup, please contact us by phone at 450-818-2121.

Orders with in-store pickup are no longer available on our website.

Eligibility for Free Shipping:
• Free shipping is offered for orders totaling $200 CAD or more before taxes, placed on novaforequipement.com and novaforequipment.com.

• This offer is valid only for delivery addresses within Canada.

Restrictions on Oversized Items:
• Oversized items/orders and / or with a total weight exceeding 100 lbs, requiring shipment by freight carriers, are not eligible for free shipping.

• Some larger items may qualify for free shipping for specific quantities (such as ropes). However, please note that restrictions may apply for higher quantities.

Exceptions for Certain Regions:
Shipments to remote locations such as Yukon, Northwest Territories, Nunavut, and other rural areas may be subject to restrictions and are not eligible for free shipping.

• List of Canada Post exception codes (table 9) here.

• List of exceptions for air transport here.

Additional Conditions:
• The free shipping offer does not apply during certain promotional events and in combination with certain discounts, notably Black Friday, Cyber Monday, and Novafor Days, unless otherwise specified.

• Free shipping applies only to items in stock, excluding clearance items.

Ordering Process:
• To qualify for free shipping, your order must reach a total of $200 CAD or more before the addition of taxes, fees, or delivery charges.

• Free shipping will be carried out via the standard shipping service of our chosen carrier, unless otherwise specified.

Exclusions of Items:
• Certain items, such as oversized, overweight, hazardous goods, and items requiring special handling, are not eligible for the free shipping offer.

• Items excluded from free shipping: aerosol paints, bear spray, fire extinguishers, etc.

Modification Conditions:
The free shipping offer is subject to change without notice.

Return of Items/Orders:
• Product or order returns are at the customer’s expense.

• Before returning goods, please contact us at 450 818-2121 or 1 844 434-1166 to obtain a return authorization number and a copy of your invoice/delivery note. This packing slip MUST be printed and included with the return shipment for processing. Customers are responsible for return fees, unless you have received a defective product or we have sent the wrong item by mistake.

See our return policy for more details and the full list of exceptions.

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2) Fields to enter my address are not appearing

Ensure that you have accepted the use of cookies. Follow the steps outlined in section 1: “Product images are not displaying.”

3) Message: No shipping methods available

Some products have quantity limits per order, such as aerosol paint. Make sure you do not exceed the product limit as indicated at the bottom of the product page.
– Example: Aerosol paint, limit of 40 cans per web order.

For larger quantities, please contact us.